This page will provide any updated information on the current COVID-19 situation. We appreciate your patience during this time!

This page has up to date information for tenants and please use the links below to find our other resources.

Thank you to the community

How to help your mental health

Some activities to #beattheboredom 

Domestic Abuse and Covid 19. 



See all that we have been doing at YMCA Basingstoke during lockdown!

Information for Tenants

Update as per 12.04.2021

Lockdown is now easing.  For a full list of what you can and can’t do see for guidelines. We have created a Covid 19 and Lockdown Information Booklet which we have posted under every door. This provides more information on isolation and support bubbles. We are also regularly updating information on posters around the building, our website, Facebook posts and newsletters.

It is important to keep to the rules set by the government and our building rules. There are people in the building who are at higher health risks, so even if you feel fine, remember these are to help keep everyone safe.

The Building

Important information!.

  • If you display any symptoms you must stay in your room, inform staff and arrange for a test.
  • Visitors are NOT allowed in the building. Anyone found bringing people into the building will receive a penalty against their license.
  • Try and limit your contact with others in the building and limit how many rooms you go in.
  • Do not gather in groups out the front of the building.
  • The building will continue to be cleaned daily.
  • If you are planning to leave the building throughout the lockdown please inform a member of staff and let us know when you return.
  • We will not be running engagement and programmes face-to-face during lockdown.

Staff will be onsite 5 days a week Monday- Friday 9.00am-12.00pm. 

The tenants lounge

You can enter the tenants lounge to:

-Speak to a YEC and/or for 1:1’s

-Make a hot drink using your own mugs

-Sit down socially distanced at the long table to eat

-Take part in an organised activity/project by staff or for community service.

You must sanitise your hands upon entering and when leaving the tenants lounge. You must wear a mask in the tenants lounge when you are not sat down. Staff are regularly cleaning the tenants lounge and cleaning surfaces residents sit at and touch.

Support bubbles

Our rules within in the building are that you can EITHER:

-Choose to be part of the YMCA ‘household’ and not visit anyone outside of this building including a support bubble.

-OR you can join a support bubble outside of the building, in which case you must not mix with anyone inside the building, you must isolate to your room when you are here and arrange with staff to deliver electric cards etc.


We are still providing support and 1:1’s. We will be holding regular 1:1’s for all residents, it is important you attend so we can help you during what may be a difficult time for many of you. If you are away or isolating we can call.

If you are struggling at all please book a 1:1 with your allocated support worker so we can help you.


Food will be provided to anyone in isolation/shielding.

12.30pm lunch

4.00pm dinner

If you are desperate for food and have no money you will need to fill out a food voucher form so we can issue you with a food box.


We want to run activities online or activities you can do in rooms, like the lockdown in March 2020. As the lockdown starts to ease there are also activities/project you can get involved in. See the monthly engagement newsletters for information on these.

We have created engagement packs including colouring, paint by numbers, knitting, glass painting, puzzles, models to build etc. Let us know if there is anything you would like to see. There will be a small cost for the packs, come and see us down in the tenants lounge.

There will be fitness videos and posters online and under doors. We have also launched our new site Moodle where quizzes, activities, links to sources and resources are available. Similar resources and sources are also available on our website. If you have not already been signed up to Moodle, let a member of staff know so we can sign you up.

If you are not already signed up to Edcucare, come and speak to us so you can have access to loads of free online accredited courses.

We appreciate these new rules will not be easy but please work with us as we try our best to keep everyone safe. Please come and speak to us if you have any questions and read any information given to you as it will be important regarding new rules and new government law. We thank you for your patience and understanding. For daily updates see our Facebook pages.

If behaviour is good, we will do something nice for you all when lockdown is over and things start to return to normal such as a BBQ to celebrate things getting better and to do a big celebration for everyone who had Birthdays in lockdown.

Self isolating

Self-isolation is when you do not leave your room because you have or might have coronavirus (covid-19). It helps stop the virus spreading to other people.

When to self-isolate?

  • If you display any symptoms or test positive for coronavirus you must self-isolate immediately, inform staff and arrange for a test.
  • If someone in your support bubble or if anyone in the building you have mixed with closely either tested positive or has symptoms and you had close contact with them since their symptoms started or during the 48 hours before their symptoms started, you must also self-isolate.
  • If the NHS test and trace or the NHS COVID-19 app tells you to self-isolate, you must self-isolate for 10 days from when you were last in contact with the person who tested positive. The app will provide more information.

How to self-isolate

  • You must stay in your room at all times and not leave your room for any reason, unless there is a fire evacuation or similar in which case please leave but do keep your distance and wear a mask if possible.
  • Do not let anyone else in your room.
  • Do not leave to get food, electric or wash tokens. You can book timeslots for a food shop and ask staff or a friend to collect it from reception for you. Staff can also provide food and wash tablets and you can pay for electric over the phone.
  • Staff are available 9am-5pm and if you need anything please contact us. Staff will be checking in with you daily.
  • Please do not open the door to collect things staff put outside until the staff member has left.

When to get a test

  • You should try and get a test as soon as possible if you have any symptoms of coronavirus.
  • The test needs to be done in the first 8 days of having symptoms.
  • You do not need to get a test if you have no symptoms or if you have different symptoms.

If you are self-isolating and you develop symptoms, you should arrange to get a test and you must restart your 10-day self-isolation period from the day your symptoms started.

For more information on any of the above, we have created an information booklet that we have put under all doors. There is also further information on our newsletter.

For more information on Covid-19 guidance see:


Symptoms include:

A high temperature- meaning your back or chest feel hot to the touch

A new, continuous cough

A loss of or change in taste and/or smell

“Hands. Face. Space

One in three people who have coronavirus have no symptoms and will be spreading it without realising it.

Remember, ‘Hands. Face. Space’:

  • hands: wash your hands regularly and for 20 seconds
  • face: wear a face covering in indoor settings where social distancing may be difficult, and where you will come into contact with people you do not normally meet
  • space: stay 2 metres apart from people you do not live with where possible, or 1 metre with extra precautions in place (such as wearing face coverings)

When meeting people you do not live with, it is important to do so outdoors where possible, or to make sure that any indoor venue has good ventilation (for example by opening windows so that fresh air can enter).”

Information taken from:


What can you do to help reduce the spread?

Wash your hands regularly with soap and water for at least 20 seconds

Use hand sanitiser gel when entering or leaving the building and communal areas

Ensure you cough and sneeze into a tissue

Stay 2 meters (3 steps) away from other people

Reduce the amount you go into others rooms

Reduce the number of people gathering at one time

Do not touch your eyes, mouth or nose with unclean hands.

Keep your rooms clean

Wear a facemask when in communal areas


Rapid Lateral Flow Tests

You can now order free packs of rapid lateral flow tests to be sent to YMCA Basingstoke

A pack of tests contains 7 tests. You can order one pack each day

You should:

Around 1 in 3 people with COVID-19 do not have symptoms.

Rapid lateral flow tests help to find cases in people who may have no symptoms but are still infectious and can give the virus to others.

You can get a result in 30 minutes.

Order the tests at: Order coronavirus (COVID-19) rapid lateral flow tests – GOV.UK (


Wash your hands the YMCA way!


What are staff doing to help you?

Checking in with those self-isolating daily and regularly checking in with those who are vulnerable in the building.

Weekly 1:1’s with all residents.

Providing food to those in need and offering cooked food daily.

Cleaning all communal areas, stairways and doors daily.

Cleaning all communal areas, equipment, chairs and tables after support and 1:1’s take place.

Providing multiple online tools, sources and resources

Providing activity packs to be completed in rooms.

Providing regular updates on the situation.

Limiting the number of people in a room at any 1 time.

Wearing facemasks when not at their desks and other PPE when cleaning, cooking etc.

For more information see the NHS advice page


top of page