This page will provide any updated information on the current COVID-19 situation. We appreciate your patience during this time!

This page has up to date information for tenants and please use the links below to find our other resources.

Thank you to the community

How to help your mental health

Some activities to #beattheboredom 

Domestic Abuse and Covid 19. 



See all that we have been doing at YMCA Basingstoke during lockdown!

Information for Tenants

Update as per 06.01.2021

We are now in full lockdown. You should only leave the building for essential reasons such as going to work, to do a food shop, exercise, go to the doctors etc. For a full list of what you can and can’t do and information on support bubbles see for guidelines. We will also be sending out further information packs and will update the website as new information arise.

With cases rising and new strains being found, it is important to keep to the rules. There are people in the building who are at higher health risks, so even if you feel fine, remember these are to help keep everyone safe.

The Building

Important information!

  • Any person returning to the building from anywhere else for any period of time must self-isolate for 10 days.
  • If you display any symptoms you must stay in your room, inform staff and arrange for a test.
  • Visitors are NOT allowed in the building. Anyone found bringing people into the building will get a warning against their license.
  • The tenants lounge is open for support only, only 2 residents are allowed in the tenants lounge at any 1 time. You must sanitize your hands on entry and exit and keep 2m distance. We encourage you wear a face mask.
  • Try and limit your contact with others in the building and limit how many rooms you go in.
  • Do not gather in groups out the front of the building.
  • The building will continue to be cleaned daily.
  • If you are planning to leave the building for the lockdown please inform a member of staff and let us know when you return.
  • The tenants lounge is closed, you can only enter the tenants lounge for support and 1:1’s. 
  • We will not be running engagement and programmes face-to-face during lockdown.

Staff will be onsite 7 days a week working 9am-5pm. Staff will be split into 2 teams and will work 4 days on and 4 days off. This is to ensure staff can still work and support you encase a staff member needs to isolate.

Support bubbles

Our rules within in the building are that you can EITHER:

-Choose to be part of the YMCA ‘household’ and not visit anyone outside of this building including a support bubble.

-OR you can join a support bubble outside of the building, in which case you must not mix with anyone inside the building, you must isolate to your room when you are here and arrange with staff to deliver electric cards etc.


We are still providing support and 1:1’s. We will be holding weekly 1:1’s for all residents, it is important you attend so we can help you during what may be a difficult time for many of you. If you are away or isolating we can call.

If you are struggling at all please book a 1:1 with your allocated support worker so we can help you.


Food will be provided to anyone in isolation/shielding.

There will be food cooked each day but it is £1 per person per tub meal. If you bring your tub back it will be 50p for a meal.

If you are desperate for food and have no money you will need to fill out a food voucher form so we can issue you with a food box.


We want to run activities online or activities you can do in rooms, like the lockdown in March.

We will be creating engagement packs including coloring, paint by numbers, knitting, models to build etc. Let us know if there is anything you would like to see. There will be a small cost for the packs.

There will be fitness videos and posters online and under doors. We will also be launching the new site Moodle where quizzes, activities, links to sources and resources will be available. Similar resources and sources will also be available on our website.

If you are not already signed up to Edcucare, come and speak to us so you can have access to loads of free online accredited courses.

UEL are continuing to interview residents to establish how we can better support you. We want as many of you to get involved as possible so come and speak to us if you want to take part in this opportunity.

We appreciate these new rules will not be easy but please work with us as we try our best to keep everyone safe. Please come and speak to us if you have any questions and read any information given to you as it will be important regarding new rules and new government law. We thank you for your patience and understanding. For daily updates see our Facebook pages.

If behaviour is good, we will do something nice for you all when lockdown is over and things start to return to normal such as a BBQ to celebrate things getting better and to do a big celebration for everyone who had Birthdays in lockdown.

Self isolating

Self-isolation is when you do not leave your room because you have or might have coronavirus (covid-19). It helps stop the virus spreading to other people.

When to self-isolate?

  • Any person returning to the building from anywhere else for any period of time must self-isolate for 10 days. If you go and visit friends and/or family inside even just for an hour you must self-isolate.
  • You do not have to self-isolate if you leave the building for work or education purposes, to exercise or go to the shops or to attend essential appointments.
  • If you display any symptoms or test positive for coronavirus you must self-isolate immediately, inform staff and arrange for a test.
  • If someone in your support bubble or if anyone in the building you have mixed with closely either tested positive or has symptoms and you had close contact with them since their symptoms started or during the 48 hours before their symptoms started, you must also self-isolate.
  • If the NHS test and trace or the NHS COVID-19 app tells you to self-isolate, you must self-isolate for 10 days from when you were last in contact with the person who tested positive. The app will provide more information.

How to self-isolate

  • You must stay in your room at all times and not leave your room for any reason, unless there is a fire evacuation or similar in which case please leave but do keep your distance and wear a mask if possible.
  • Do not let anyone else in your room.
  • Do not leave to get food, electric or wash tokens. You can book timeslots for a food shop and ask staff or a friend to collect it from reception for you. Staff can also provide food and wash tablets and you can pay for electric over the phone.
  • Staff are available 9am-5pm and if you need anything please contact us. Staff will be checking in with you daily.
  • Please do not open the door to collect things staff put outside until the staff member has left.

When to get a test

  • You should try and get a test as soon as possible is you have any symptoms of coronavirus.
  • The test needs to be done in the first 8 days of having symptoms
  • You do not need to get a test if you have no symptoms or if you have different symptoms.

If you are self-isolating and you develop symptoms, you should arrange to get a test and you must restart your 10-day self-isolation period from the day your symptoms started.

For more information on any of the above, we have created an information booklet that we have put under all doors. There is also further information on our newsletter.

For more information on Covid-19 guidance see:

Update as per Saturday 19th November

We are in tier 2: high alert. This means you can:

-Form a ‘Christmas bubble’ on the 25th December only but not with households in tier 4.

-You can only meet people in indoor venues who are in your household.

-You can meet with up to 6 people outside who are not in your household.


Update as per Thursday 5th November 

You cannot meet socially with anyone indoors unless they’re in your support bubble

There are changes to how many people you can meet outside

You must not travel in the UK or overseas, unless for a specific reason, like education, work or a caring responsibility


Update as per Saturday 4th July 


“- you can meet in groups of up to two households (anyone in your support bubble counts as one household) in any location – public or private, indoors or outdoors. You do not always have to meet with the same household – you can meet with different households at different times. However, it remains the case – even inside someone’s home – that you should socially distance from anyone not in your household or bubble. This change also does not affect the support you receive from your carers

– when you are outside you can continue to meet in groups of up to six people from different households, following social distancing guidelines

– those who have been able to form a support bubble (i.e. those in single adult households) can continue to have close contact as if they live with the other people in the bubble, but you should not change who you have formed a support bubble with

– additional businesses and venues, including restaurants, pubs, cinemas, visitor attractions, hotels, and campsites can open – but we will continue to keep closed certain premises where the risks of transmission may be higher

– other public places, such as libraries, community centres, places of worship, outdoor playgrounds and outdoor gyms can open

– you can stay overnight away from your home with your own household or support bubble, or with members of one other household (where you need to keep social distancing)

– it is against the law for gatherings of more than 30 people to take place in private homes (including gardens and other outdoor spaces), or in a public outdoors space, unless planned by an organisation in compliance with COVID-19 Secure guidance. ” 


Update as per Sunday 10th March

You can now do unlimited exercise per day

You can go to work if it’s not possible for you to work from home

Try to avoid public transport if you are going to work or shopping

You can go and sit in parks and even play sports as long as this is only with other members of your household


“You must obey the rules on social distancing and to enforce those rules we will increase the fines for the small minority who break them.”

If you are displaying any symptoms you must remain in your room and self-isolate for 7-days. Call reception to inform us of your situation so we can regularly check in with you and ensure you have necessities.


Symptoms include:

A high temperature- meaning your back or chest feel hot to the touch

A new, continuous cough

A loss of or change in taste and/or smell

“Hands. Face. Space

One in three people who have coronavirus have no symptoms and will be spreading it without realising it.

Remember, ‘Hands. Face. Space’:

  • hands: wash your hands regularly and for 20 seconds
  • face: wear a face covering in indoor settings where social distancing may be difficult, and where you will come into contact with people you do not normally meet
  • space: stay 2 metres apart from people you do not live with where possible, or 1 metre with extra precautions in place (such as wearing face coverings)

When meeting people you do not live with, it is important to do so outdoors where possible, or to make sure that any indoor venue has good ventilation (for example by opening windows so that fresh air can enter).”

Information taken from:

What can you do to help reduce the spread?

Wash your hands regularly with soap and water for at least 20 seconds

Use hand sanitiser gel when entering or leaving the building and communal areas

Ensure you cough and sneeze into a tissue

Stay 2 meters (3 steps) away from other people

Reduce the amount you go into others rooms

Reduce the number of people gathering at one time

Do not touch your eyes, mouth or nose with unclean hands.

Keep your rooms clean

Wear a facemask when in communal areas


Wash your hands the YMCA way!


What are staff doing to help you?

Checking in with those self-isolating daily and regularly checking in with those who are vulnerable in the building.

Weekly 1:1’s with all residents.

Providing food to those in need and offering cooked food daily.

Cleaning all communal areas, stairways and doors daily.

Cleaning all communal areas, equipment, chairs and tables after support and 1:1’s take place.

Providing multiple online tools, sources and resources each week day running from 7am-10pm.

Providing activity packs to be completed in rooms.

Providing regular updates on the situation.

Limiting the number of people in a room at any 1 time.

Wearing facemasks when not at their desks and other PPE when cleaning, cooking etc.

For more information see the NHS advice page


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