This page will provide any updated information on the current COVID-19 situation. We appreciate your patience during this time!

This page has up to date information for tenants and please use the links below to find our other resources.

Thank you to the community

How to help your mental health

Some activities to #beattheboredom 

Domestic Abuse and Covid 19. 



See all that we have been doing at YMCA Basingstoke during lockdown!

Information for Tenants

Lockdown is now easing.  For a full list of what you can and can’t do see for guidelines. We are regularly updating information on posters around the building, our website, Facebook posts and newsletters.

It is important to keep to the rules set by the government and our building rules. There are people in the building who are at higher health risks, so even if you feel fine, remember these are to help keep everyone safe.

The Building

Important information!.

  • If you display any symptoms you must stay in your room, inform staff and arrange for a test.
  • Try and limit your contact with others in the building and limit how many rooms you go in.
  • Do not gather in groups out the front of the building.
  • If you are planning to leave the building for a long period of time please inform a member of staff and let us know when you return.

Staff will be onsite 5 days a week Monday- Friday 9.00am-5.00pm. 


Guests have to meet with staff to be registered so that staff know who is coming into the building.

Guests will have to give their details so staff can follow up about incidents quicker.

Guests  will be issued with a purple wristband and should have their wrist band on so that all other residents know that they are allowed to be coming into the building. This will also help GW night staff know who should be in the building.

Residents are only allowed 1 guest each, able to change if needed but they will have to agree this with staff prior to bringing them on site.

Upon entry each time every guest will need to check in via the NHS test and trace app via the QR code at the main entrance for covid safety purposes.

The tenants lounge

We are now starting to run engagement again. You can enter the tenants lounge to:

-Engage in programmes

-Speak to a YEC and/or for 1:1’s

-Make a hot drink using your own mugs

-Sit down socially distanced at the long table to eat

-Take part in an organised activity/project by staff or for community service.

Remember to sanitise your hands upon entering and when leaving the tenants lounge. Staff are regularly cleaning the tenants lounge and cleaning surfaces residents sit at and touch.


We are still providing support and 1:1’s. We will be holding regular 1:1’s for all residents, it is important you attend so we can help you during what may be a difficult time for many of you. If you are away or isolating we can call.

If you are struggling at all please book a 1:1 with your allocated support worker so we can help you.


We are starting to run engagement again. See our Monthly Newsletter to see what engagement is running throughout the month.

We will also be launching our new site Moodle soon where programmes, quizzes, activities, links to sources and resources are available. There are some activities on the taster Moodle site you can also access. Similar resources and sources are also available on our website.

If you are not already signed up to Edcucare, come and speak to us so you can have access to loads of free online accredited courses.

We are starting to have our partners back in holding sign up days and engagement. These will be advertised in newsletters, on Facebook and posters.

We appreciate these new rules will not be easy but please work with us as we try our best to keep everyone safe. Please come and speak to us if you have any questions and read any information given to you as it will be important regarding new rules and new government law. We thank you for your patience and understanding. For daily updates see our Facebook pages.

Self isolating

If you need to self-isolate you must:

  • Inform a member you need to self-isolate by calling or messaging.
  • Stay in your room at all times and not leave your room for any reason, unless there is a fire evacuation or similar in which case please leave but do keep your distance and wear a mask if possible.
  • Do not let anyone else in your room.
  • Do not leave to get food or electric. You can book timeslots for a food shop and ask staff or a friend to collect it from reception for you. Staff can also provide food and wash tablets and you can pay for electric over the phone.
  • Staff are available 9am-5pm and if you need anything please contact us. Staff will be checking in with you daily.
  • Please do not open the door to collect things staff put outside until the staff member has left.

For more information on Covid-19 guidance on isolating and testing see:


Symptoms include:

A high temperature- meaning your back or chest feel hot to the touch

A new, continuous cough

A loss of or change in taste and/or smell


What can you do to help reduce the spread?

Wash your hands regularly with soap and water for at least 20 seconds

Use hand sanitiser gel when entering or leaving the building and communal areas

Ensure you cough and sneeze into a tissue

Stay 2 meters (3 steps) away from other people

Reduce the amount you go into others rooms

Reduce the number of people gathering at one time

Do not touch your eyes, mouth or nose with unclean hands.

Keep your rooms clean

Wear a facemask when in communal areas


Rapid Lateral Flow Tests

You can now order free packs of rapid lateral flow tests to be sent to YMCA Basingstoke

A pack of tests contains 7 tests. You can order one pack each day

You should:

Around 1 in 3 people with COVID-19 do not have symptoms.

Rapid lateral flow tests help to find cases in people who may have no symptoms but are still infectious and can give the virus to others.

You can get a result in 30 minutes.

Order the tests at: Order coronavirus (COVID-19) rapid lateral flow tests – GOV.UK (


Wash your hands the YMCA way!


What are staff doing to help you?

Starting running engagement programmes again.

Checking in with those self-isolating daily and regularly checking in with those who are vulnerable in the building.

Regular 1:1’s with all residents.

Cleaning all communal areas, stairways and doors daily.

Cleaning all communal areas, equipment, chairs and tables after support and 1:1’s take place.

Providing multiple online tools, sources and resources

Providing activity packs to be completed in rooms.

Providing regular updates on the situation.

Limiting the number of people in a room at any 1 time.

For more information see the NHS advice page


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